Class 12 Business Studies - Chapter Consumer Protection NCERT Solutions | Mrs. Mathur sent a jacket to a laundry s
Mrs. Mathur sent a jacket to a laundry shop in January 2018. The jacket was purchased at a price of ₹4,500. She had previously sent the jacket for dry cleaning with Shine Dry Cleaners and the jacket was cleaned well. However, she noticed that her jacket had white discoloration marks when she collected the jacket this time. On informing the dry cleaner, Mrs. Mathur received a letter confirming that discolouration indeed appeared after the jacket was dry cleaned. She contacted the dry cleaner multiple times and requested for compensation for discoloured jacket but to no avail.
Upon Consumer court’s intervention, Shine Dry Cleaners agreed to compensate ₹2,500 to Mrs. Mathur for the discoloured jacket.
a. Which right was exercised by Mrs. Mathur at the first instance.
b. Name and explain the right which helped Mrs. Mathur to avail the compensation.
c. State which consumer responsibility has been fulfilled by Mrs. Mathur in the above case.
d. State any other two responsibilities to be assumed by the consumers.
a. Which right was exercised by Mrs. Mathur at the first instance?
The right exercised by Mrs. Mathur in the above case at first instance is Right to seek Redressal.
b. Name and explain the right which helped Mrs. Mathur to avail the compensation.
The right that helped Mrs. Mathur to avail the compensation in the above case is ‘Right to seek Redressal’. This right assures justice to consumers against exploitation and includes compensation for any loss or injury suffered by the consumers, replacement of goods or repair of defects in the goods or repair of defects in the goods in order to provide satisfaction to consumers.
c. State which consumer responsibility has been fulfilled by Mrs. Mathur in the above case.
The consumer responsibility that has been fulfilled by Mrs. Mathur in the above case is filling a complaint in case of any shortcoming in goods or services availed.
d. State any other two responsibilities to be assumed by the consumers.
The other two responsibilities to be assumed by the consumers are:
-
A consumer must always buy standardized goods as they provide quality assurance. Thus, look for ISI mark on electrical goods, FPO mark on food products, hallmark on jeweler, etc.
-
A consumer must learn about the various risks associated with the use and maintenance goods. He must follow the manufacturer’s instructions carefully.
More Questions From Class 12 Business Studies - Chapter Consumer Protection
- Q:-
Under which consumer right does a business firm set up consumer grievance cell?
- Q:-
Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.
- Q:-
FSSAI (Food Safety and Standards Authority of India) has made a proposal for hotels and other food outlets to declare the kind of oil/fat used in cooking each of the food items on their menus. Name and explain the Consumer Right being reinforced by this proposal.
- Q:-
Name the component of product mix that helps the consumer to exercise the right to information.
- Q:-
Which quality certification mark is used for agricultural products?
- Q:-
Who can file a complaint in a consumer court?
- Q:-
State any two relief available to consumers under CPA.
- Q:-
Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.
- Q:-
Explain the importance of consumer protection from the point of view of a business.
- Q:-
Explain the rights and responsibilities of consumer?
Popular Questions of Class 12 Business Studies
- Q:-
How does planning provide direction?
- Q:-
What is meant by staffing?
- Q:-
Identify the network of social relationships which arises spontaneously due to interaction at work.
- Q:-
What is informal communication?
- Q:-
State the meaning of controlling.
- Q:-
What is meant by capital structure?v
- Q:-
What is meant by management?
- Q:-
What is a Treasury Bill?
- Q:-
State any two advantages of branding to marketers of goods and services?
- Q:-
What makes principles of management flexible?
Recently Viewed Questions of Class 12 Business Studies
- Q:-
Why are internal sources of recruitment considered to be more economical?
- Q:-
Why is management considered to be a multi-dimensional concept?
- Q:-
What is financial risk? Why does it arise?
- Q:-
Explain any four points regarding significance of principles of management.
- Q:-
Name the principle that is an extension of the ‘harmony, not discord’.
- Q:-
Explain the following Principles of management given by Fayol with examples:
a. Unity of direction
b. Equity
c. Espirit de corps
d. Order
e. Centralisation and decentralisation
f. Initiative - Q:-
Explain the procedure for selection of employees.
- Q:-
State the main objective of time study.
- Q:-
Coordination is the essence of management. Do you agree? Give reasons.
- Q:-
Discuss the relationship between planning and controlling.
- All Chapters Of Class 12 Business Studies
- All Subjects Of Class 12