Class 12 Business Studies - Chapter Consumer Protection NCERT Solutions | Enumerate the various Acts passed by the
Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.
The various Acts passed by the Government of India which help in protection of consumers’ interest are:
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The Consumer Protection Act, 1986: The Consumer Protection Act, 1986 seeks to protect and promote the interests of consumers. The Act provides safeguards to consumers against defective goods, deficient services, unfair trade practices, and other forms of their exploitation.
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The Indian Contract Act. 1872: The Act lays down the conditions in which the promises made by parties to a contract will be binding on each other. The Act also specifies the remedies available to parties in case of breach of contract.
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The Sale of Goods Act, 1930: The Act provides some safeguards and reliefs to the buyers of the goods in case the goods purchased do not comply with express or implied conditions or warranties.
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The essential Commodities Act, 1955: The Act aims at controlling production, supply and distribution of essential commodities. This Act also provides for action against anti-social activities of profiteers, hoarders and black-marketers.
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The Agricultural Produce (Grading and Marketing) Act, 1937: The Act prescribes grade standards for agricultural commodities and live-stock products. The Act stipulates the conditions which govern the use of standards and lays down the procedure for grading, marking and packing of agricultural produce.
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The Prevention of Food Adulteration Act, 1954: The Act aims to check adulteration of food articles and ensure their purity so as to maintain public health.
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The Standards of Weights and Measures Act, 1976: The provisions of this Act are applicable in case of those goods which are sold or distributed by weight, measure or number. It provides protection to consumers against the malpractice of under-weight or under-measure.
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The Trade Marks Act, 1999: This Act has repealed and replaced the Trade and Merchandise Marks Act, 1958. The Act prevents the use of fraudulent marks on products and thus, provides protection to the consumers against such products.
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The Competition Act, 2002: This Act has repealed and replaced the Monopolies and Restrictive Trade Practices Act, 1969. The Act provides protection to the consumers in case of practices adopted by business firms which hamper competition in the market.
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The Bureau on Indian Standards Act, 1986: The major activity of the Bureau is formulation of quality standards for goods and their certification through the BIS certification scheme. The Bureau has also setup a grievance cell where consumers can make a complaint about the quality of products carrying the ISI mark.
More Questions From Class 12 Business Studies - Chapter Consumer Protection
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Mrs. Mathur sent a jacket to a laundry shop in January 2018. The jacket was purchased at a price of ₹4,500. She had previously sent the jacket for dry cleaning with Shine Dry Cleaners and the jacket was cleaned well. However, she noticed that her jacket had white discoloration marks when she collected the jacket this time. On informing the dry cleaner, Mrs. Mathur received a letter confirming that discolouration indeed appeared after the jacket was dry cleaned. She contacted the dry cleaner multiple times and requested for compensation for discoloured jacket but to no avail.
Upon Consumer court’s intervention, Shine Dry Cleaners agreed to compensate ₹2,500 to Mrs. Mathur for the discoloured jacket.
a. Which right was exercised by Mrs. Mathur at the first instance.
b. Name and explain the right which helped Mrs. Mathur to avail the compensation.
c. State which consumer responsibility has been fulfilled by Mrs. Mathur in the above case.
d. State any other two responsibilities to be assumed by the consumers. - Q:-
Under which consumer right does a business firm set up consumer grievance cell?
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Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.
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FSSAI (Food Safety and Standards Authority of India) has made a proposal for hotels and other food outlets to declare the kind of oil/fat used in cooking each of the food items on their menus. Name and explain the Consumer Right being reinforced by this proposal.
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Name the component of product mix that helps the consumer to exercise the right to information.
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Who can file a complaint in a consumer court?
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Which quality certification mark is used for agricultural products?
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State any two relief available to consumers under CPA.
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Explain the importance of consumer protection from the point of view of a business.
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What are various ways in which the objective of consumer protection can be achieved?
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