Class 12 Business Studies - Chapter Consumer Protection NCERT Solutions | What is the role of the Central Consumer

Mrs. Mathur sent a jacket to a laundry shop in January 2018. The jacket was purchased at a price of ₹4,500. She had previously sent the jacket for dry cleaning with Shine Dry Cleaners and the jacket was cleaned well. However, she noticed that her jacket had white discoloration marks when she collected the jacket this time. On informing the dry cleaner, Mrs. Mathur received a letter confirming that discolouration indeed appeared after the jacket was dry cleaned. She contacted the dry cleaner multiple times and requested for compensation for discoloured jacket but to no avail.

Upon Consumer court’s intervention, Shine Dry Cleaners agreed to compensate ₹2,500 to Mrs. Mathur for the discoloured jacket.

a. Which right was exercised by Mrs. Mathur at the first instance.
b. Name and explain the right which helped Mrs. Mathur to avail the compensation.
c. State which consumer responsibility has been fulfilled by Mrs. Mathur in the above case.
d. State any other two responsibilities to be assumed by the consumers.

Under which consumer right does a business firm set up consumer grievance cell?

Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.

FSSAI (Food Safety and Standards Authority of India) has made a proposal for hotels and other food outlets to declare the kind of oil/fat used in cooking each of the food items on their menus. Name and explain the Consumer Right being reinforced by this proposal.

Name the component of product mix that helps the consumer to exercise the right to information.

Which quality certification mark is used for agricultural products?

Who can file a complaint in a consumer court?

State any two relief available to consumers under CPA.

Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.

What are various ways in which the objective of consumer protection can be achieved?

How does planning provide direction?

What is meant by staffing?

Identify the network of social relationships which arises spontaneously due to interaction at work.

What is informal communication?

State the meaning of controlling.

What is meant by capital structure?v

What is meant by management?

What is a Treasury Bill?

State any two advantages of branding to marketers of goods and services?

What makes principles of management flexible?

Explain any three principles of Directing.

How is controlling both a forward-looking and backward-looking function?

Explain the term ‘Trading on Equity’.

The government of India announced Demonetization of ₹ 500 and ₹ 1,000 currency notes with effect from the midnight of November 8, 2016. As a result, the existing ₹ 500 and ₹ 1,000 currency notes ceased to be legal tender from that date. New currency notes of the denomination of ₹ 500 and ₹ 2,000 were issued by Reserve Bank of India after the announcement.

This step resulted in a substantial increase in the awareness about and use of Point of Sale machines, e-wallets, digital cash and other modes of cashless transactions. Also, increased transparency in monetary transactions and disclosure led to a rise in government revenue in the form of tax collection.

a. Enumerate the dimensions of the business environment highlighted above.
b. State the features of Demonetization.

How does working capital affect both the liquidity as well as profitability of a business?

Explain the factors determining the choice of channel of distribution.

Why is the working capital management important, and what factors affect it?

Explain how planning provides direction and reduces the risk of uncertainty in an organization.

What is meant by ‘management by exception’?

Financial management is based on three broad financial decisions. What are these?