Class 11 Business Studies - Chapter Business Services NCERT Solutions | What are the characteristics of services

Welcome to the NCERT Solutions for Class 11th Business Studies - Chapter Business Services. This page offers a step-by-step solution to the specific question from Extra Questions, Question 5: what are the characteristics of services....
Question 5

What are the characteristics of services?

Answer

Services have the following features:

  • Intangibility: They cannot be touched or stored.
  • Inseparability: They are produced and consumed simultaneously.
  • Perishability: They cannot be stored for future use.
  • Inconsistency: Services vary in quality based on the provider and situation.
  • Involvement: Customers must participate in the service delivery process.

Popular Questions of Class 11 Business Studies

Write a Comment: