Question 6: Mrs. Mathur sent a jacket to a laundry shop in January 2018. The jacket was purchased at a price of ₹4,500. She had previously sent the jacket for dry cleaning with Shine Dry Cleaners and the jacket was cleaned well. However, she noticed that her jacket had white discoloration marks when she collected the jacket this time. On informing the dry cleaner, Mrs. Mathur received a letter confirming that discolouration indeed appeared after the jacket was dry cleaned. She contacted the dry cleaner multiple times and requested for compensation for discoloured jacket but to no avail.
Upon Consumer court’s intervention, Shine Dry Cleaners agreed to compensate ₹2,500 to Mrs. Mathur for the discoloured jacket.
a. Which right was exercised by Mrs. Mathur at the first instance.
b. Name and explain the right which helped Mrs. Mathur to avail the compensation.
c. State which consumer responsibility has been fulfilled by Mrs. Mathur in the above case.
d. State any other two responsibilities to be assumed by the consumers.
Answer:
a. Which right was exercised by Mrs. Mathur at the first instance?
The right exercised by Mrs. Mathur in the above case at first instance is Right to seek Redressal.
b. Name and explain the right which helped Mrs. Mathur to avail the compensation.
The right that helped Mrs. Mathur to avail the compensation in the above case is ‘Right to seek Redressal’. This right assures justice to consumers against exploitation and includes compensation for any loss or injury suffered by the consumers, replacement of goods or repair of defects in the goods or repair of defects in the goods in order to provide satisfaction to consumers.
c. State which consumer responsibility has been fulfilled by Mrs. Mathur in the above case.
The consumer responsibility that has been fulfilled by Mrs. Mathur in the above case is filling a complaint in case of any shortcoming in goods or services availed.
d. State any other two responsibilities to be assumed by the consumers.
The other two responsibilities to be assumed by the consumers are:
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A consumer must always buy standardized goods as they provide quality assurance. Thus, look for ISI mark on electrical goods, FPO mark on food products, hallmark on jeweler, etc.
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A consumer must learn about the various risks associated with the use and maintenance goods. He must follow the manufacturer’s instructions carefully.
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